Frequently Asked Questions
General Questions
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Relax because we always will be here for you.
Scheduling Questions
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
How many cleaners do you send?
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
A regularly assigned Referred 2 Clean team will take care of your home. Our teams are uniformed, insured and bonded. Our team members will not eat, drink, smoke, be on the phone, and listen to music while in your home.
We must earn your trust and approval each time we visit your home. We do not use a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how you feel with the work performed, by keeping an open mind and listen to your suggestions to help us improve our service.
Monday through Friday from 8:00 am to 5:00 pm. We will accommodate some weekends on a case by case basis. We will make every effort to meet your needs.
Relax, we will come ready to work but if you have time, we ask that you pick up clothing, toys, or other household items that may get on our way, it is not necessary but it will help us achieve a lot more.
No, it is not necessary we will bring all the equipment and cleaning supplies if requested. Most of our clients ask us to use their own supplies, either way you choose, we will get your home clean.
Most of our clients are not home when we clean. Only the team members who will be cleaning your home will have access to it. Most clients will provide access to the gatehouse or they will assign someone to let us in, and we will call them when we are finished.
If your cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 48-hour notice.
Relax, you trust us with your home, we will work a way that is convenient for you. Most of our clients simply leave a check or cash in the home. We also take payments online, we can send a personalize bill to your email and you can pay us through PayPal.
We are just a phone call away, the local numbers you can reach us are: (239) 234 3221 (239) 234 3222
We will visit your home as soon as you tell us to, then we will go over your cleaning needs and give you the cost in the same visit.
Referred 2 Clean, thanks you for the opportunity to serve you.
Services
Get Free Estimate
(239) 234-3221
Need Help?
Main Phone (239) 234 3221
Office Phone (239) 837 0014
(239) 601-6016
Send Message
service@referred2clean.com
Office Location
405 Fifth Avenue South
Naples, FL 34102
Get Free Estimate
(239) 234-3221